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Cancel a letter

Open Letters and click the relevant letter. Check whether Cancel letter is still available.

  1. Open Letters and click the relevant letter. Check whether Cancel letter is still available.

    Letters list with a letter highlighted to open
    Highlighted area in the current portal, using fictional example data.

  2. Confirm cancellation before production closes or while under address review, not after processing.

  3. The rejected letter and reason remain. A refunded letter amount goes to Envelopify credit, not your bank. Closing a pre-send confirmation is different: it sends nothing.